Gagala News
(G-log #3)

Information for supporters and interested parties

Leaving DeviantArt

- Posted in Supporters Only by

I joined DeviantArt just to have more variety for my supporters to choose from. I didn't like it because it's the most expensive platform I offer and it's not easy to use, plus the fact that it didn't react to the avalanche of (mostly, not always) poor quality and tasteless AI work, and the fact that AI is slowly but surely killing me, didn't make me feel good.

The core membership was only possible by a trick of mine, because I am poor and can't afford a smartphone for the two-way authentication. Now I discovered that my browser has a cache size of more than 150 MB, so I deleted it, which meant that all cookies with the login information were also gone. No big deal, usually just re-login and all is well... well, except for DeviantArt, the two-way authentication can't work. So I had to restore a backup from my browser, where the cookies are still available. All good? No.

Please don't get me wrong, I have 18 supporters on DeviantArt and I'm grateful to each and every one of them, but in the event of an emergency, all hardware would be gone and/or a complete reinstall would be necessary, and no backup of cookies would mean I'd be locked out. So in this case, it's better to leave. DeviantArt is not willing to change this system, not even exceptionally, and I can't stand it when someone tries to force me to do something I don't want to do.

The two-way authentication is not secure, there are much better ways to make a secure login, but if they think they are perfect, let them, but without me. On the other hand, I see that this place is slowly turning into a DeviantAI place, and I can't stand that either.

I have canceled all subscriptions there and won't be posting anything at DeviantArt again. If you are a supporter of mine on that site, thank you very much for your help. I'm sorry to cause you trouble (again). You have the password to my Secret Lair for July '24, there won't be any more posts at DeviantArt. I don't know how DeviantArt is going to treat my subscribers now, if your subscription will end automatically or not, so you better cancel it manually now before they charge you again for nothing. If something goes wrong, please contact me immediately at my known email address (see Contact).

Thank you very much for your generous support, take care of yourself and stay healthy! Big bear hug!

The second smallest number of my supporters is on DeviantArt, it's the platform that costs me the most money in fees. I can't access the money I've received whenever I want; it's only available after a 7 day waiting period. DeviantArt also doesn't have their own billing and transfer system, why would they do that when they can get other companies to do it for them and take a commission, but I pay all the more fees for it.

Since begin of this year something has changed, I can no longer just ask for the money my supporters have generously given me. Now there is two-factor authentication without my consent. In other words, since I can't give my cell phone number, there's no money. A serious logical error. The problem is that I don't have a smartphone, just an old cell phone, I can't download an application and read a given QR code.

I brought this to DeviantArt's attention, which was quite a hassle because you can't find a simple email address on their support page. It seems they just don't know about cell phones anymore. I only use it for two-factor authentication for my bank, which works, but it doesn't work for DeviantArt.

I am currently waiting to hear back from DeviantArt with a solution.

Update 2024-01-31: Found the relevant eMail address and wrote to it again. Still no reply.

Update 2024-02-01: Reply from support team of DeviantArt:

You will need access to a device that can be used for the two-factor authentication process in order to withdraw earnings. Some third party apps can be used on desktop devices for two-factor authentication. Otherwise, an older phone or tablet could suffice to set up a 2FA app as well.

Judge for yourself if such an answer is at all helpful.

Update 2024-02-03: No help from DeviantArt. What bothers me the most is that I wasn't asked if I wanted two-factor authentication at all and that they want me to use any software from Microsoft or even Google:

Thanks for the clarification. We unfortunately cannot recommend a specific authenticator to use, there are 2-Factor Authentication solutions for desktop including Linux. We recommend searching online for a 2-factor authentication app for Linux that works best for your needs. You can search on the microsoft or google app store for desktop solutions.

But I have found a solution for my Linux desktop, a tiny tool called "Authenticator" and it works well, so I don't need a smartphone. Many thanks to Bilal Elmoussaoui.

Case closed.